buysebastianbergne

 

FAQS

We have anticipated some of your frequently asked questions for your easy access. This will be updated from time to time to reflect your enquiries. Otherwise, most questions can be answered by reading our detailed Terms and Conditions below or alternatively feel free to contact us directly through our contact page.


Which countries does buysebastianbergne.com deliver to?

We deliver to more or less any street address in Europe and North America that the Post Office will deliver to. We do not however deliver to PO boxes.

 

We do not deliver outside Europe and North America using the shop automated software. We will deal with orders outside this area on a individual basis. For this service please contact us on orders@buysebastianbergne.com for a quotation.

 

Do your prices include VAT?

Yes, our prices do include UK VAT at the current rate of 20%.

 

How much postage will I pay ?

To make things simple we apply a fixed postage rate on top of your order whatever the size or value of the order. A flat charge of £5.00 per order will be charged for orders within the UK. A flat charge of £15.00 will be charged for orders to other EU countries. A flat charge of £30.00 will be charge for orders to North America (and will be sent by Fedex 3+ day service). For a manual service of orders outside these areas please contact us on orders@buysebastianbergne.com for a quotation. Please check our terms of business for more details.

 

How do I follow the progress of my order?

Once you have made you order, you will be able to login to check its progress. Otherwise please contact our customer services through our email contact.

 

Can I return my purchase?

Yes you can return your purchase within 7 days. Please check our terms of business for details of the process. Our return address is: 2 Ingate Place, London SW8 3NS.

 

How can I join the mailing list?

When you Log in to our system to make a purchase you create an account with us that allows you to keep in touch with your orders and us to inform you directly of new products and offers.

If you would like to be added to our press mailing list, please contact us through our email contact.

 

How can I remove my name from the mailing list ?

Please contact us through our contact button to be removed from our mailing list.

 

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Terms and Condition

Buysebastianbergne.com is a website wholly owned by Sebastian Bergne Ltd. Within these terms of business it shall be know as bsb.com.

By using the bsb.com website, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend any offers without notice.

Payment

We conduct all payment transactions via PayPal Website Payment Standard.

 

We accept MasterCard, Maestro, Visa, American Express, Switch, Solo and Direct Debit, GiroPay, PayPal.

 

None of your personal payment information is recorded or retained by us. For payment security we use the Paypal website.

 

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

 

It may be necessary to change prices from time to time, including alterations to the rate of VAT.

 

Price changes will be confirmed to you at the time of ordering.


On an individual basis, it may be possible to make sales without VAT when supplied with a valid VAT number of a customer outside the UK. Please contact us by email for this service.

 

Portrayal of products

Every effort has been made to portray items accurately, slight variations may occur.

 

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes allow.

 

Please note there may be colour variations dependant on the production batch and natural variations.

 

Copyright

All rights, including copyright for this website are owned by or licensed to bsb.com.

 

Any use of this website or its contents, including copying or storing them in whole or part, other than for your own personal non-commercial use is prohibited without permission from bsb.com.

 

You may not modify, distribute or re-post anything on this website for any purpose.

 

Availability

All items are subject to availability.

 

We will inform you as soon as possible if goods you have ordered are not available.

 

Cancellation

You are entitled to cancel your contract providing you act within 7 working days of receipt of the goods.

 

If you wish to exercise this right prior to dispatch of goods please email us at orders@buysebastianbergne.com - If your order has been dispatched please follow our returns information.

 

Delivery and Returns

All our deliveries are made using Royal Mail standard service within the UK and by Royal Mail standard airmail for overseas. Postage and packaging are not included in the unit price of each item and will be charged separately on each order. We cannot deliver to a PO Box address

 

Delivery Prices:

A flat charge of £5.00 per order will be charged for orders within the UK. A flat charge of £15.00 will be charged for orders within the EU. For the moment we are unable to deliver outside the EU. A flat charge of £30.00 will be charge for orders to North America.

 

Delivery Timescales:

Royal Mail Deliveries are usually dispatched in the UK within 2-4 working days from the date of order. Deliveries to most European destinations are usually dispatched within 3-7 working days. Deliveries to North America will be sent by Fedex using a 3-5 day service. If you require a more precise timing or express delivery of an order please contact us in advance through our contacts page. If the item is unavailable we will let you know and issue a full refund.

 

For overseas orders duty may apply. When making an order as a customer you accept the responsibility to cover duty costs if applicable. Import duty regulations are different in most countries. It is best to check whether duty applies at all and if so what the cost would be.

 

bsb.com values your security, and so to safeguard this a signature is required to acknowledge receipt of goods. Royal Mail service will attempt delivery on one occasion and will leave a calling card, with which you will need to respond within 7 working days. If no response is made the goods will be returned to us and a redelivery charge will apply.

 

We hope that you will be delighted with your order, however if you are unhappy with a product for any reason, please post the items back to us at: buysebastianbergne.com, 2 Ingate Place, London SW8 3NS.

 

Items must be returned in perfect condition together with the original packaging within 14 days of receipt, and we will offer you an exchange, refund or credit.

 

You will be responsible for returning the goods to us, we strongly advise you package the items very carefully and use insured delivery with a proof of postage certificate. We regret we cannot accept liability for goods lost or damaged in transport. Returns and exchanges will be processed as soon as possible after arrival. Items are returned at your expense, this does not affect your statutory rights. We regret that postage costs incurred with your order are direct costs and cannot be refunded except in the case of cancellations prior to dispatch.

 

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

 

Faulty Goods

If your goods are faulty, please email our customer service through our contacts page as soon as possible and we will advise you how to proceed.


Liability disclaimer

bsb.com total liability for any claim howsoever shall not exceed the price of the goods supplied bsb.com to the customer. bsb.com shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon bsb.com by statute. bsb.com cannot accept any liability for a failure to comply with instructions specifically stated on the Website. bsb.com does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

 

When you place an order to purchase a product from bsb.com your order represents an offer to us to purchase a product which is accepted by us by way of an email order corfirmation and dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

 

bsb.com endeavors to check the accuracy of the information on this site. However, bsb.com does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

 

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.

 

bsb.com shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. ?You are responsible for the confidentiality of your password and account and any activities that occur under your account.

 

bsb.com shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.


 

Sebastian Bergne Ltd, 2 Ingate Place, London SW8 3NS. United Kingdom. UK VAT No: 948707969